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Frequently asked questions(FAQ)

 

General

For Parents

It depends, please check the description of the course carefully. Two most common ways of fee structure:

  1. Once-off: you only pay once for the course and will be granted access to the course content for a certain period of time. 
  2. Every 4 lessons: most tuition classes will charge a fixed fee for every 4 lessons. 

If in doubt, please check with out customer support before placing order. 

We will forward your contact details to the teacher after order received. Typically teacher will contact the parents 2 days before the first lesson. 

If you haven’t heard from the teacher one day before the class, please contact our support team for assistance. 

This is online tuition (unless specified otherwise) and tutor will choose the video conference program that he or she prefers to conduct tuition class. One of the most common choice is Zoom. 

For Tutors

Please fill up the form here: https://forms.gle/XF4dYoDtz21UtR2R7

We will contact you as soon as possible. 

There are 2 payment periods:

  • 1st to 15th of the month, and 
  • 16th till 31st of the month 

At the end of each period, we will process the payment and deposit to your bank account in 5 working days.

Yes, minimum payout is RM100. If the fee you collected is less than RM100 (after deduction of our commission), your payment will be brought forward to the next payment period.

We charge 40% of the first month tuition fee. Second month onward, you will collect full fees from parents. 

After you submit the form, we will contact you to discuss the start date.

Start date (the first tuition class) should be more than 7 days, but less than 14 days from the Listing date (the day we list your tuition class on buxi.my).  

Each tutor should not list more than 3 tuition classes on buxi.my. 

As long as there isn’t any class that’s listed at the same time, same standard and subject. We discourage tutors listing the same class (standard, time and subject) on buxi.my. 

For example, if Tutor A listing a Math for Standard 5 tuition class from 3pm to 430pm on Friday. 

We would not allow other tutor to list another Math tuition for Standard 5 at the same time slot. 

Once tutor committed to the start date, the class must go on. Please continue with the tuition for at least 4 weeks. 

Buxi.my will continue to promote your class and recruit more students for you. If we fail to recruit at least another student for you, tutor can request to refund up to 50% of the commission paid (of the first student). 

Tutor may choose to stop the tuition after 4 weeks once parent is notified.